An invitation was received to speak at the Field Service Management & Workforce Mobility Summit held in Abu Dhabi on 3 and 4 May.
Presentation Topic: Bridging the gap between People and the Service Level expectation covering the following subjects:
- Motivation – Transforming the Human Factor – Mentally gearing you team for improved results
- Safety – Cultivating a Safety Culture – Making sure that safety is not discarded at the gate
- Measurement – If you can’t measure them, you can’t manage them – Understanding the Status Quo
- Service Delivery – Organizational Reputation – Trusting your Field Services Team to represent your organisation.
Motivation – Transforming the Human Factor – Mentally gearing you team for improved results
- Transform the Human Factor
- Understand the relationship between Management, Leadership and Motivation
- Motivation is evolution
- Treat all people the way you would like to be treated
Measurement – If you can’t measure them, you can’t manage them – Understanding the Status Quo
- Measurement is effectively intelligence gathering on your organisation
- Understand the broad term benefits of measurement, i.e. alignment people/fleet targets & KPI’s, safety management
- Understand the focused benefits of measurements, i.e. clarity of requirement, clear direction, building of team trust
- Understand the interlinking of human, fleet and equipment KPI’s
Safety – Cultivating a Safety Culture – Making sure that safety is not discarded at the gate
- Safety is a transformation, not an application
- Implementation must happen through all levels from top to the bottom – one standard for all
- Provide regular training and continuous enforcement – build it into their KPI’s
- Provide the appropriate tools, equipment & PPE and ensure that they know how to use it
Service Delivery & Organisational Reputation – Trusting your Field Services Team to represent your Organisation & satisfy you Customers
- Service Delivery and Customer Interaction are Critical – be sure your teams can meet the requirements
- Competence Confidence will ensure the results you require
- Ensure teams and individuals take ownership for whatever is within their locus of control
- Never stop training