This section looks at team management, motivation and relationship building.  The difficulties of multi-cultural environments, managing diversity and dissent and friends and family in the workplace are addressed.  Managing up and managing down are addressed in conjunction with communication techniques.

This section deals with the practicalities of physical management of operations, procedures, processes and establishment of ethical standards in the work environment.  The difficulties of balancing personal career aspirations with work loyalty are explored.  Advice is provided on day-to-day practical management issues, setting of standards and developing Key Performance Indicators and Areas.