The book has been divided into three areas of focus, these areas consist of:
The section covers the personal comportment of the individual and the requirements related to self development.  It looks at personal ethics, leadership requirements and balancing the home/work relationship.
This section looks at team management, motivation and relationship building.  The difficulties of multi-cultural environments, managing diversity and dissent and friends and family in the workplace are addressed.  Managing up and managing down are addressed in conjunction with communication techniques.
This section deals with the practicalities of physical management of operations, procedures, processes and establishment of ethical standards in the work environment.  The difficulties of balancing personal career aspirations with work loyalty are explored.  Advice is provided on day-to-day practical management issues, setting of standards and developing Key Performance Indicators and Areas.
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Bridging the Gap between People and the Service Level expectation

An invitation was received to speak at the Field Service Management & Workforce Mobility Summit held in Abu Dhabi on 3 and 4 May. Presentation Topic:  Bridging the gap between People and the Service Level expectation covering the following subjects:...

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For the full presentation Glimpses of Warehouse MENA 29-30 April 2019

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After receiving an invitation from Field Services Management Middle East to do a presentation at their inaugural conference held in Dubai under the theme 'Improving the Art of Service Delivery', a presentation was made under the subject 'Taking Control of Your...
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