Assistance can be provided in the following areas:

Standard Operating Procedures (SOP’s)

  • Setting of operations SOP’s for working procedures, Health Safety & Environment (HSE) procedures, processes flow and standards.

Key Performance Indicators (KPI’s)

  • Setting of manpower KPI’s.  Determining individual KPI measurements for task execution and performance evaluation.  Alignment of KPI’s to Job Profiles.
  • Setting of Mechanical KPI’s.  Determining performance measurement for vehicle fleet performance measurement.  Determining performance measurements for Materials Handling Equipment (MHE) i.e. forklift, reach trucks etc.
  • Setting of Operational KPI’s.  Determining performance measurements for service delivery.  Determining performance measurement for Customer Service including customer feed-back.

Team Motivation, Mentoring and Management

  • Development of mentoring procedures for individual development.  Motivation techniques for individuals and teams to improve performance and boosting of morale.  Disciplinary procedures and disciplinary techniques.

Public Speaking Engagements

  • I’m available for presentation of the above ideas and insights or subject material from ‘Ivan’s Rules of Management’ at conferences and public speaking engagements.


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Bridging the Gap between People and the Service Level expectation

An invitation was received to speak at the Field Service Management & Workforce Mobility Summit held in Abu Dhabi on 3 and 4 May. Presentation Topic:  Bridging the gap between People and the Service Level expectation covering the following subjects:...

Motivating Your Field Services Teams to Leverage the Best Performance

After receiving an invitation from CET Middle East (Customer Engagement Technology Forum) to speak at the Future of Field Services Management Masterclass under the theme ‘Transforming field services from cost to profit centre’, a presentation was made under the...

Understanding Global best practice in Warehousing Transformation

For the full presentation Glimpses of Warehouse MENA 29-30 April 2019

Taking Control of your Productivity

After receiving an invitation from Field Services Management Middle East to do a presentation at their inaugural conference held in Dubai under the theme 'Improving the Art of Service Delivery', a presentation was made under the subject 'Taking Control of Your...

Cross Docking in South Africa

Conference at which presentation was given: 'Warehousing & Distribution SA ™  Conference 2001' Name of presentation: 'Cross Docking in South Africa - UPN - A Case Study' Subject of presentation: 'Gaining a better understanding of the cross docking trend growing in...

Smart Fleet Management

The conference theme looked at current and future technologies in fleet and transport management and how they can be used to benefit the transport and logistics business in general. My presentation looked at the human element from the following perspectives; Matching...
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