Assistance can be provided in the following areas:
Standard Operating Procedures (SOP’s)
- Setting of operations SOP’s for working procedures, Health Safety & Environment (HSE) procedures, processes flow and standards.
Key Performance Indicators (KPI’s)
- Setting of manpower KPI’s. Determining individual KPI measurements for task execution and performance evaluation. Alignment of KPI’s to Job Profiles.
- Setting of Mechanical KPI’s. Determining performance measurement for vehicle fleet performance measurement. Determining performance measurements for Materials Handling Equipment (MHE) i.e. forklift, reach trucks etc.
- Setting of Operational KPI’s. Determining performance measurements for service delivery. Determining performance measurement for Customer Service including customer feed-back.
Team Motivation, Mentoring and Management
- Development of mentoring procedures for individual development. Motivation techniques for individuals and teams to improve performance and boosting of morale. Disciplinary procedures and disciplinary techniques.
Public Speaking Engagements
- I’m available for presentation of the above ideas and insights or subject material from ‘Ivan’s Rules of Management’ at conferences and public speaking engagements.
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