Standard Operating Procedures (SOP’s)

• Setting of operations SOP’s for working procedures, Health Safety & Environment (HSE) procedures, processes flow and standards.

Key Performance Indicators (KPI’s)

• Setting of manpower KPI’s.  Determining individual KPI measurements for task execution and performance evaluation.  Alignment of KPI’s to Job Profiles.
• Setting of Mechanical KPI’s.  Determining performance measurement for vehicle fleet performance measurement.  Determining performance measurements for Materials Handling Equipment (MHE) i.e. forklift, reach trucks etc.
• Setting of Operational KPI’s.  Determining performance measurements for service delivery.  Determining performance measurement for Customer Service including customer feed-back.

Team Motivation, Mentoring and Management

• Development of mentoring procedures for individual development.  Motivation techniques for individuals and teams to improve performance and boosting of morale.  Disciplinary procedures and disciplinary techniques.

Public Speaking Engagements

• I’m available for presentation of the above ideas and insights or subject material from ‘Ivan’s Rules of Management’ at conferences and public speaking engagements.