Nearly every modern company has a training department. The bigger the organisation the bigger the training department and the bigger the budget. The training provided is often theoretical and generic. This means that a ‘one size fits all’ approach is taken and some of the training hits the mark, some goes over the head and some training is not relevant to the trainee.

My methodology is to make the training as practical and relevant to the trainees as possible. This means knowing what they do, and how they operate. I always structure the training in three phases, Measurement and motivation, goal setting, leadership. This way the training is relevant to the individuals as physical examples of what they do can be used for the measurement and motivation aspect. The goal setting helps them focus on where they are, where the should be heading and what they should be aspiring to in the long term. The leadership aspect then brings it all together.


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Bridging the Gap between People and the Service Level expectation

An invitation was received to speak at the Field Service Management & Workforce Mobility Summit held in Abu Dhabi on 3 and 4 May. Presentation Topic:  Bridging the gap between People and the Service Level expectation covering the following subjects:...

Motivating Your Field Services Teams to Leverage the Best Performance

After receiving an invitation from CET Middle East (Customer Engagement Technology Forum) to speak at the Future of Field Services Management Masterclass under the theme ‘Transforming field services from cost to profit centre’, a presentation was made under the...

Understanding Global best practice in Warehousing Transformation

For the full presentation Glimpses of Warehouse MENA 29-30 April 2019

Smarter Fleet Operations

Conference at which presentation was given: 'Smarter Fleet Operations 2017' After receiving an invitation from Marcus Evans Conferences to do a presentation at their 'Smarter Fleet Operations' conference held in Dubai, a presentation was made under the subject...

Taking Control of your Productivity

After receiving an invitation from Field Services Management Middle East to do a presentation at their inaugural conference held in Dubai under the theme 'Improving the Art of Service Delivery', a presentation was made under the subject 'Taking Control of Your...

Smart Fleet Management

The conference theme looked at current and future technologies in fleet and transport management and how they can be used to benefit the transport and logistics business in general. My presentation looked at the human element from the following perspectives; Matching...
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